Our delivery rates and providers
All orders for prescription items must be approved by a prescriber before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the prescriber. This is usually within a few hours but can take up to 72 hours from placing your order.
Please note as our next day delivery services are not guaranteed, unfortunately we will be unable to offer a refund in the event that is not delivered the next working day.
Estimated delivery within 3-4 working days for all items.
Next Day Delivery
Delivered the next day, Monday to Saturday. 2:30pm cut-off Monday to Friday, 1pm cut-off on Saturday.
DPD Next Day Delivery
Delivered the next day, Monday to Saturday. 2pm cut-off everyday. If you choose DPD delivery at checkout that you will be sent a PIN via email, that you will need when the driver delivers your order.
How do I track my order?
You can track your order by going to your account or by the email sent with your tracking number.
Can I return my order?
UK Meds are not able to accept returns on prescription medication. Please see our returns policy for more information.
Where do you deliver to?
Regretfully, UK Meds are only able to ship to the UK. This includes the Channel Islands, Scottish Highlands and Northern Ireland.
What is the cut-off for next day delivery?
Subject to availability, you can place your order up to 2:30pm to have it delivered the following day. For Royal Mail Special Delivery, all orders need to be placed by 2:30pm.
What days do you deliver?
All deliveries are made Monday to Saturday 8am to 8pm, with the exclusion of Royal Mail Special Delivery that are delivered Monday to Friday. To have your order delivered on Sunday, you can choose our Sunday delivery option. Deliveries are not attempted on bank holidays.
Will I be given an ETA for my delivery?
Yes, you’ll receive a notification on the day of delivery with a 2-hour time slot.
All treatments are sent in discreet packaging. No mention of the medication appears on the packaging. So only you'll know what's inside.
No mention of pharmacy
No description of the items
Here to help you
Our Customer Service is available Monday to Friday 9am - 4pm. If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999. Visit our help section