Our returns policy

Our policy does not allow for any prescribed medication to be returned – this is for safety reasons and we are not authorised to re-sell returned medication. If you have any unwanted or unused medication, you can take it to a local pharmacy and they will dispose of the products safely.


If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your medication is accepted by the pharmacy.


We hope that you will be happy with any medication that you order from us. However, in the event that you wish to return medication to us because it is:

  • (i) not as described;
  • (ii) damaged or faulty

We will refund the price of the medication, however we regret that we are unable to refund any delivery charges that you may have incurred.

We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please call us to provide your new card details.

Please note, unfortunately we will be unable to accept refunds on any PPE masks due to hygiene reasons, unless we have sent the incorrect item. 

Contact Details

You can contact our customer service team using the details below:

Post Cancellations, UK Meds Direct Ltd, Unit 3 Castle Marina Road, Castlebridge Office Village, Nottingham, NG7 1TN, United Kingdom

If you are emailing us or writing to us, please include details of your order to help us to identify it.

This policy is offered in addition to your legal rights.

Do not throw away any medicines via wastewater or household waste. Ask your local pharmacist how to throw away medicines you no longer use.